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AI agents and assistants
Software that reads messy human input, decides what it means inside limits you set, and acts on it.
You probably need this if
- Requests arrive as sentences a person has to interpret before anything can happen
- The same twenty questions get asked, and answering them is somebody’s afternoon
- A rule cannot be written down because every case has an exception
- Staff cannot find what the company already knows, so they ask the one person who remembers
- Customers wait for an answer that exists, in a document, that nobody has time to open
What gets built
- An assistant that answers from your own material and says when it does not know
- Agents that read incoming messages, extract what matters and act within limits you set
- A handover to a person the moment judgement or money is involved
- Connections to the tools it needs — databases, email, WhatsApp, your existing systems
- A record of what it did, because an agent nobody can audit is an agent nobody trusts
A real example
The assistant on this site
The one in the corner, and the one on WhatsApp, are the same system: they answer from a single written source, refuse to invent a price, and hand over to José when somebody is serious. Ask either of them something it was not told — it will say so rather than guess.
When this is the wrong answer
If the rule can be written down completely, with every exception, use plain automation instead: it is cheaper, faster and it will not surprise you. Agents are for the mess that rules cannot describe.